Pricing

You pay when the customer stops writing

No seat licences, no per-agent maths. One price for every conversation the agent resolved on its own — and nothing for the ones it handed to a person with the history attached.

Monthly

Annual

SAVE 15%

Starter

One inbox, no minimum. For teams answering a few hundred messages a week.

$0.65

per resolved conversation

One inbox

Help centre sync

Weekly gap report

Month to month, cancel any time

Start on one inbox

Growth

MOST TEAMS

From 2,000 resolved a month. Everything the agent can do, with a person always one click away.

$0.55

per resolved conversation

Unlimited inboxes

Refunds and order actions

Tone training on your signed replies

Shared Slack channel

Two-week shadow rollout

See it on your inbox

Enterprise

From 20,000 resolved a month, with the paperwork your security team will ask for.

Custom

talk to us

EU or US data residency

SSO, audit log, retention controls

Model card and security review support

Named implementation lead

Talk to us

Compare

The whole thing, line by line

Starter

Growth

Enterprise

What you get

Starter

Growth

Enterprise

Volume and pricing

Price per resolved conversation

$0.65

$0.55

Custom

Conversations handed to a person

Not charged

Minimum volume

None

From 2,000 a month

From 20,000 a month

Commitment

Month to month

Annual

Inboxes and answering

Connected inboxes

One

Unlimited

Help centre sync

Urgency and tone sorting

Refunds and order actions

—

Tone training on your signed replies

—

Rollout and support

Two-week shadow rollout

Weekly gap report

Support channel

Shared Slack channel

Slack and a named lead

Named implementation lead

—

Security and admin

EU or US data residency

—

SSO, audit log, retention controls

—

Model card and security review support

—

Start on the plan you need today. Moving up takes a switch, not a migration.

FAQ

The money questions, answered

Not sure which plan?

Send us a week of tickets and we’ll tell you.

What counts as a resolved conversation?

One the agent answered end to end: the customer got what they asked for and did not write back about it again. If it hands over to a person at any point in the thread, it is not resolved and it is not billed.

So we pay nothing for the ones it hands over?

Nothing. Handovers are the product working as intended — it sorts by urgency, writes the draft and passes the thread across with the history attached. You pay for the ones your team never had to open.

Is anything billed during the two-week shadow rollout?

No. For the first two weeks it drafts and you sign, so nothing reaches a customer without you and nothing counts as resolved. The fortnight where it learns your tone costs you nothing.

Is there a minimum or a setup fee?

No setup fee on any plan. Starter has no minimum at all, Growth starts at 2,000 resolved a month and Enterprise at 20,000. If you are not reaching the volume, you are on the wrong plan and we will move you down.

What does annual billing change?

The rate per resolved conversation, and nothing else. You are invoiced twelve months up front and keep the same cancellation terms the plan already has. Enterprise is an annual contract either way.

Can we change plans mid-month?

Yes, in both directions, effective from the next invoice. Nothing is reimplemented — the connected inboxes, the help centre sync and the tone it learned from your signed replies all carry across.

You pay when the customer stops writing

Starter

Growth

Enterprise

The whole thing, line by line

The money questions, answered

Not sure which plan?

What counts as a resolved conversation?

So we pay nothing for the ones it hands over?

Is anything billed during the two-week shadow rollout?

Is there a minimum or a setup fee?

What does annual billing change?

Can we change plans mid-month?

Answer our customers while they are still at the keyboard