Legal
Terms and Conditions
Last updated 22 September 2026
Plain terms for a tool that writes on your behalf. If anything here is unclear, ask us before you sign — we would rather explain it now than argue about it later.
01 — Who these terms are between
These terms are an agreement between Lapse and the company that opens the account. Whoever accepts them confirms they are allowed to do so for that company.
02 — What Lapse does
Lapse connects to a support inbox, drafts replies, sorts conversations by urgency and tone, and hands a conversation to a person when it should not answer. It is a tool your team operates. It does not replace the people who are accountable for the answers.
03 — Accounts and access
You decide who you invite and what they can reach. Keep credentials to the people who need them, and tell us quickly if an account is being used by someone who should not have it.
04 — Your content and your customers’ data
Your inbox stays yours. We process what is in it to run the service, on your instructions, under the privacy policy and any data processing agreement we have signed with you.
05 — Every reply says it came from an agent
Drafts carry a disclosure that an agent wrote them. You agree not to remove it or present a draft as written by a person. This is not a style preference, it is a condition of using the service.
06 — Acceptable use
Do not use Lapse to break the law, to generate abusive or deceptive messages, to work around usage limits, or to resell the service without a written agreement. Do not attempt to extract the underlying models or probe the service for weaknesses without asking us first.
07 — Shadow mode
The two-week shadow rollout is provided as it stands and is not charged. During it the agent drafts and nothing sends without you. Treat anything it produces as a draft for review.
08 — Plans, fees and billing
Pricing is per resolved conversation, with a minimum volume and a commitment that depend on the plan. Fees exclude taxes. Invoices are due within thirty days unless an order form says otherwise.
09 — Who owns what
We keep the software, the models and everything we build around them. You keep your content. If you send us feedback we may act on it without owing you anything for it.
10 — Confidentiality
Each side keeps the other side’s commercial and technical information to itself, uses it only to work together, and protects it at least as carefully as its own.
11 — Support and availability
The support channel depends on the plan. We do not promise a specific uptime unless it is written into an order form.
12 — What we do not promise
Drafts are generated text. They can be wrong, incomplete or badly judged, which is why a person reviews them. Beyond what the law requires of us, the service is provided without implied warranties.
13 — Limits on liability
Neither side is liable for indirect or consequential loss. Our total liability is capped at the fees you paid in the twelve months before the claim.
14 — Ending the agreement
Either side can end it with thirty days’ notice. We can suspend an account for unpaid invoices or a serious breach of acceptable use. On exit you can export your data for thirty days.
15 — Changes
We may change the service and these terms. If a change matters to you we will say so before it takes effect.
16 — Governing law
These terms are governed by the law of the jurisdiction named in your order form, and disputes go to the courts there. PLACEHOLDER — confirm with counsel before publishing.
17 — Contacting us
Write to hello@lapse.com and say which company you are writing about.
Answer our customers while they are still at the keyboard
Two weeks in shadow mode. Nothing sends without you.